Refund policy
Last updated: April 2026
We offer a 14-day return window. You have 14 days from receiving your order to request a return.
Eligibility
To be eligible for a return:
- Item must be unused
- In original condition and packaging
- With proof of purchase
How to Start a Return
Email info@drinksmyths.com to request a return.
If approved, we’ll send:
- A return label
- Instructions on how to send your item back
Returns sent without approval won’t be accepted.
Damages & Issues
Check your order as soon as it arrives.
If something’s wrong (damaged, defective, or incorrect), contact us immediately so we can sort it.
Non-Returnable Items
We don’t accept returns for:
- Custom or made-to-order items
- Personal care products
- Hazardous materials
Sale items and gift cards are also non-returnable.
Exchanges
If you want something else, return your item and place a new order once your return is approved.
Refunds
Once we receive and inspect your return, we’ll confirm if it’s approved.
If approved:
- Refunds are issued to your original payment method
- Typically processed within 10 business days
Banks and card providers may take additional time to complete the transaction.
If it’s been more than 15 business days since approval, email info@drinksmyths.com
Due to the nature of our products, we reserve the right to refuse returns where items cannot be safely resold.